Return & Refund Policy

Overview

We want you to be happy with every purchase from RSS Fashion. This policy explains when you may request a return or exchange, what is not eligible, and how refunds are processed.

Return window

For most products, you may request a return or exchange within 7 days of delivery, unless a different window is stated on the product page or during a campaign.

Requests should include your order ID, reason, and clear photos/video of the issue when relevant.

Eligible returns

• Wrong item sent compared to what you ordered
• Manufacturing defect or damaged item on arrival (reported promptly)
• Significant mismatch from the product description on our website
• Unused items in original packaging with tags/seals intact, where the category allows returns

Non-returnable items

For health, hygiene, and food-safety reasons, some items cannot be returned once delivered unless they arrived damaged or incorrect.

• Opened food, honey, oils, cosmetics, or personal-care items (unless defective/wrong item)
• Perishable goods after the stated freshness window
• Clearance, final-sale, or “non-returnable” marked products
• Items damaged by misuse, improper storage, or normal wear after delivery
• Missing free gifts or promotional items used/opened separately from the main product

How to request a return

• Contact us at [email protected] or via the support channels on our website
• Share order ID, product name, and photos/video if the item is damaged or incorrect
• Wait for approval and return instructions before sending anything back
• Do not refuse a parcel only for change-of-mind without contacting us first when possible

Exchanges

Where stock allows, we prefer to replace defective or incorrect items. Size/colour exchanges depend on product type and availability and may require a new order plus return of the original item.

Refunds

Approved refunds are processed after we receive and inspect the returned item (or after courier confirmation for damaged-in-transit cases).

• Prepaid online payments: refunded to the original method or another agreed channel when the original method is unavailable
• COD orders: refunds may be issued via bank transfer, bKash/Nagad, or store credit as agreed with you
• Shipping fees are refundable only when the return is due to our error or a verified defect/damage
• Typical processing time after approval/inspection: 7–14 business days depending on payment provider

Change of mind

Change-of-mind returns are limited and may not be available for all categories. If accepted, courier fees for return shipping are usually borne by the customer.